Terms and Conditions

Ramaas software Terms and Conditions of Business

Definition of our terminology as used within this document:

  1. A ‘Project’ is any work undertaken or service provided by Ramaas Software for the Client on their request and as described in our confirmation order email to that Client.
  2. A ‘Client’ is a person, persons, business or organisation using any of the services provided by Ramaas Software.
  3. ‘Hosting’ is a yearly cost to keep a clients website activated online.
  4. ‘Content’ is both text and images that the Client requires on the website.
  5. ‘mb’ stands for megabytes and is a measure of storage space.

Ramaas Software Terms & Conditions

  1. The contract between Ramaas Software and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the Ramaas Software confirmation order email.
  3. Email will be the method of contact with regard to all communication. Although Ramaas Software can be contacted by telephone, we will use email as our method of communication and therefore it is the Client’s responsibility to inform us of any change in email address so we always have up to date email contact details. Ramaas Software can not be held liable in any way relating to communication issues if we are not supplied a valid email address.
  4. Ramaas Software will only commence work on a Project after receipt of a non refundable, 50% deposit of the quoted Project fee from the Client. Ramaas Software will also require 25% payment upon overall approval of the home page design. The final 25% payment is to be made on completion of the website. The website will be turned to Live Mode once the Clients remaining balance is paid in full.
  5. The deposit paid to Ramaas Software covers the cost of design work carried out as well as any admin work and communication with Ramaas Software. The deposit is non refundable.
  6. Ramaas Software shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.
  7. It is important for the Client to keep in contact with Ramaas Software throughout the entire Project.
  8. Where images used on the website have been purchased by Ramaas Software on behalf of the Client, these images are strictly for use on the website only. Ramaas Software are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  9. Ramaas Software will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, Ramaas Software will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.
  10. Ramaas Software cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Ramaas Software.
  11. Ramaas Software will provide the Client with an expected completion date for the Project. Ramaas Software will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by any employee of Ramaas Software is purely an estimate.
  12. Ramaas Software own all design and code of the website until final payment has been received in full. Once final payment is received, the Client will then own the design and code of the website.
  13. All images displayed on the Client’s website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or Ramaas Software, they will be the sole responsibility of the Client.
  14. Domain names will be registered by Ramaas Software and also registered to the Ramaas Software current address. Although the domain names are registered to Ramaas Software , the Client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Ramaas Software will do this within a reasonable timeframe.
  15. A domain name will be registered by Ramaas Software on behalf of the client once we have received the payment.
  16. It is the responsibility of the Client to renew their domain names when due. If a domain name expires, Ramaas Software can not be held liable for this. However, Ramaas Software will make reasonable effort to contact the Client regarding domain renewal.
  17. When a Client renews Hosting with Ramaas Software , this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and Ramaas Software can not be held liable for this.
  18. Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website was made live. The Hosting will not be renewed if Ramaas Software cannot contact the Client or the Client requests for Ramaas Software to not host this site.
  19. The Hosting renewal charge must be received within 10 days of the Hosting expiry date. Ramaas Software reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by Ramaas Software for reactivating the website/Hosting.
  20. If the Client does not use Ramaas Software Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.
  21. Should a Client wish to move Hosting away from Ramaas Software or transfer a Domain name away from Ramaas Software, a £50 admin charge will be issued, which must be paid before the transfer takes place. This charge may depend on the relationship we have had with the client.
  22. Ramaas Software has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client’s web sites constitute Ramaas Software endorsement, or approval of the website or the material contained within the website. Ramaas Software has not verified any of the materials, images or information contained within our Client’s web sites and is not responsible for the content or performance of these sites or for the Client’s transactions with them.
  23. Ramaas Software are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client’s website. The Client is solely responsible for any information or files relating to its website.
  24. If a Domain name is purchased by the Client through a company other than Ramaas Software, the Client has full responsibility in making sure that the domain name is renewed when due. Ramaas Software will not renew the Domain name when annual Hosting renewal is due if the Domain name is purchased through a company other than Ramaas Software.